If you have any questions, please contact our customer service.
You can reach our customer service by phone from Monday to Friday between 10 a.m. and 5 p.m. at +49 (0) 2821 7218-995 or by e-mail at shop.ngkntk@prowerb.de.
The method of refund depends on the payment method you have chosen.
The goods purchased in the fanshop can be returned at any time. Please add your name, the order number and the returned items to the return shipment, e.g. by printing out the invoice. Please send the return shipment to the following address:
Prowerb GmbH
NGK NTK
Huissener Straße 7-9
47533 Kleve
Of course, you can return goods within the stated period of time according to our cancellation policy. If an item is desired in a different colour or size, it can of course be exchanged.
If your payment is made in another currency, the financial institution may charge exchange rate fees.
We accept the following payment methods:
- Paypal
- Direct debit
- Instant transfer
- Giropay
The invoice will be sent by e-mail after receiving the shipping confirmation. If you have not received the invoice, please contact customer service.
No, but we have chosen fair and transparent shipping costs.
Yes, all our prices include the statutory VAT.
Your order is shipped by our logistics service provider, Prowerb, in Kleve, Germany.
This can vary depending on the delivery location. The estimated delivery times are shown in your online shopping basket.
All packages are shipped exclusively via DPD. Small items are shipped via Deutsche Post.
As soon as the package leaves our warehouse, you will receive a shipping confirmation.
Please contact our customer service if your order has not been delivered after a longer than expected period of time.
We deliver to any address you wish, i.e. even to a delivery address that differs from your main address.
Since our parcels are delivered via DPD and packing stations are operated exclusively by DHL, we unfortunately cannot offer delivery to a packing station.
After successful shipment, you will receive an e-mail from the parcel service DPD with a link to track your order. Here you can check the status of your delivery.
We deliver to all countries within the EU. The UK is included until further official changes are made.
No, all orders within the EU are free of customs and import duties.
Unfortunately, only countries within the EU can be supplied at the moment. Nevertheless, we are currently exploring options regarding the provision of our service in non-EU countries as well.
Deliveries to the UK are still possible until the British government makes an official announcement.
You will receive an automatic e-mail order confirmation shortly after your order has been placed. If you do not receive a confirmation, please contact our customer service.
Yes, you can order a maximum of ten pieces per article. Please understand that the trading of our fanshop articles is not permitted.
Yes, in principle it is possible that an item that is sold out will become available again at a later date. It is therefore worthwhile to visit the fanshop regularly.
The stored size tables help you to find the right size.
No, in order to ensure that even small wishes can be fulfilled, there is no minimum order value in our fanshop and no minimum quantity surcharge.
No, registration is not necessary. You can always order as a guest only.