No, registration is not necessary. You can always order as a guest only.
No, in order to ensure that even small wishes can be fulfilled, there is no minimum order value in our fanshop and no minimum quantity surcharge.
The stored size tables help you to find the right size.
Yes, in principle it is possible that an item that is sold out will become available again at a later date. It is therefore worthwhile to visit the fanshop regularly.
Yes, you can order a maximum of ten pieces per article. Please understand that the trading of our fanshop articles is not permitted.
Yes, all our prices include the statutory VAT.
No, but we have chosen fair and transparent shipping costs.
The invoice will be sent by e-mail after receiving the shipping confirmation. If you have not received the invoice, please contact customer service.
We accept the following payment methods:
- Direct debit
- Instant transfer
If your payment is made in another currency, the financial institution may charge exchange rate fees.
Deliveries to the UK are still possible until the British government makes an official announcement.
Unfortunately, only countries within the EU can be supplied at the moment. Nevertheless, we are currently exploring options regarding the provision of our service in non-EU countries as well.
No, all orders within the EU are free of customs and import duties.
We deliver to all countries within the EU. The UK is included until further official changes are made.
If you have any questions, please contact our customer service.
You can reach our customer service by phone from Monday to Friday between 10 a.m. and 5 p.m. at +49 (0) 2821 7218-995 or by e-mail at email@example.com.
The goods purchased in the fanshop can be returned at any time. Please add your name, the order number and the returned items to the return shipment, e.g. by printing out the invoice. Please send the return shipment to the following address:
Huissener Straße 7-9
The method of refund depends on the payment method you have chosen.
Of course, you can return goods within the stated period of time according to our cancellation policy. If an item is desired in a different colour or size, it can of course be exchanged.
After successful shipment, you will receive an e-mail from the parcel service DPD with a link to track your order. Here you can check the status of your delivery.
Since our parcels are delivered via DPD and packing stations are operated exclusively by DHL, we unfortunately cannot offer delivery to a packing station.
We deliver to any address you wish, i.e. even to a delivery address that differs from your main address.
Please contact our customer service if your order has not been delivered after a longer than expected period of time.
As soon as the package leaves our warehouse, you will receive a shipping confirmation.
All packages are shipped exclusively via DPD. Small items are shipped via Deutsche Post.
This can vary depending on the delivery location. The estimated delivery times are shown in your online shopping basket.
Your order is shipped by our logistics service provider, Prowerb, in Kleve, Germany.